FAQs Question & Answer Mr. Hanf

Here you will find answers to the most frequently asked questions from our customers. Our aim is to provide you with quick and clear information so that you can find out everything you need to know about our products, services and processes.

Whether you have questions about orders, shipping, payments or our products, we've tried to answer them for you here. If you need more information or have a specific question that isn't listed here, don't hesitate to contact our customer service team. We are here to help you!

Why do I need to verify my email address?
Verifying your email address is an important step to ensure the security of your account. It helps us confirm that the account was created by you and protects against misuse or unauthorized access.
How do I verify my email address?
After registration, we will send you an email with an activation link. Click on this link to complete the verification and activate your account.
What happens if I can't find the activation link?
If you can't find the email with the activation link in your inbox, please also check your spam or junk mail folder. Sometimes emails can end up there by mistake. If you still have problems, please contact our customer service for further assistance.
Can I place an order without verifying my e-mail address?
In order to place an order and use all the features of your account, it is necessary to verify your email address. This ensures that your orders can be processed securely and correctly.

How can I place an order?
You can place your order easily via our website . Select the products you want to buy, add them to your shopping cart and proceed to checkout.
Order Cannabis seeds discreetly by letter Choose products online, use the letter order and enjoy full anonymity without data storage.

Fill out the form online, print it or download our ready-made PDF. Enclose the cash securely and send everything to our address. For larger amounts, use the insured letter for insurance and tracking. We process your order immediately upon receipt for fast and secure delivery.

Our letter order guarantees data protection and discretion with the option to track your shipment. If you have any questions, our customer service will be happy to help. Thank you for your trust in Mr. Hanf!
What is the ordering process?
After you have placed your products in the shopping cart, go to the checkout, enter your delivery and payment information and confirm your order.
Can I change or cancel my order?
If you want to change or cancel your order, please contact our customer service as soon as possible. We will do our best to process your request.
What do I do if I have made a mistake in my order?
If you have noticed an error with your order, please contact our customer service immediately so that we can correct the order before it is dispatched.
How can I track the status of my order?
After your order has been shipped, you will receive a shipping confirmation email with a tracking number that you can use to track your delivery. Excluding uninsured shipping!
Why do I need to verify my e-mail address?
Verifying your email address is an important step to ensure the security of your account. It helps us confirm that the account was created by you and protects against misuse or unauthorized access.
How do I verify my email address?
After you register or place your first order, we will send you an email with an activation link. Click on this link to complete the verification process and activate your account.
What happens if I can't find the activation link?
If you can't find the email with the activation link in your inbox, please also check your spam or junk mail folder. Sometimes emails can end up there by mistake. If you still have problems, please contact our customer service for further assistance.
Can I place an order without verifying my e-mail address?
In order to place an order and use all the features of your account, it is necessary to verify your email address. This ensures that your orders can be processed securely and correctly.

We understand that waiting for your parcel can sometimes make you impatient and we strive to provide you with accurate and timely information on its status.

What are the shipping costs?
The shipping costs depend on the weight and destination of your order. They will be displayed in the checkout during the ordering process.
Do you deliver internationally?
Yes, we ship our products worldwide. Please note that international deliveries may take longer and incur additional charges.
Do you also ship to Germany?
Yes, we also offer shipping to Germany.
Are there any customs problems when shipping to Germany?
No, there are no customs problems. We pack your order discreetly and securely so that your parcel arrives without any problems.
Do you deliver to German packing stations?
Yes, we deliver to DHL packing stations that are accessible around the clock. This is how it works:
1. Register once and free of charge on the website www.packstation.de.
2. Enter the Packstation as the delivery address when placing your order.
As soon as your parcel arrives at the Packstation, you will receive a text message with a TAN (transaction number), which you can use to collect your parcel around the clock.
How long does delivery take?
The delivery time depends on the selected shipping method and the destination. Within Germany, it usually takes 2-3 working days. With DHL Express, delivery often takes place within 24 hours.
What happens if I am not at home when the delivery is made?
If you are not at home at the time of delivery, the delivery person will leave a notification. You can use this to arrange a new delivery date or collect the parcel from a collection point.
Can I have my order delivered to a different address?
Yes, you can enter an alternative delivery address during the ordering process. Make sure that the address is correct to avoid delays.
Can I order anonymously?
Yes, you can order anonymously by letter order. Use our order form or place the desired products in the shopping cart and select "Letter order".
Are the seeds packaged discreetly?
Yes, all our packages are packaged discreetly, without any indication of the contents such as "Cannabis" or "Cannabis". No one can see from the outside what is inside the package.
Can I have delivery made to an address near the border?
Yes, deliveries to addresses close to the border are possible, e.g. for customers from Switzerland who want to have parcels sent to a parcel store or third-party provider such as Grenzpaket. This also applies to customers from other countries such as Germany.
What does it mean when the parcel status shows "Electronically announced"?
The status "Electronically announced" means that your parcel has been prepared for collection by the parcel service. Collections are made on weekdays until 13:00. Parcels that are prepared after 13:00 or at the weekend will be collected on the next working day.
Tracking delays: Tracking does not usually start until the next working day after collection. It can take up to 24 hours for the status to be updated.
Collection by appointment: You can place an order, pay for it and pick up your products directly from our shipping warehouse in Austria by appointment.

Where do your products come from?
Our seeds are sourced from renowned producers. All seeds are in their original packaging and are consistently stored under strict refrigeration conditions to guarantee their quality.
Are your products legal?
As an Austrian trading company, we comply with Austrian laws. The shipment of seeds is legal within the entire European Union.
How can I find out more about your products?
To find out more about our products, you can read the product descriptions on our website or contact our customer service for more information.

Which payment methods do you accept?
We offer a variety of payment methods to meet your needs. These include secure payments via Letter, credit card (via services such as wiese.com and Paysend.com), Bitcoin, EU standard bank transfers as well as bank transfers within Germany, purchase on account (for VIP only) and instant bank transfer.
When do I have to pay for a purchase on account?
The amount due must be paid upon receipt of the products, but at the latest within 7 days of receipt.
Is online payment secure?
Yes, we use state-of-the-art security technology to protect your payment information and ensure a secure transaction.
When will my payment be debited?
Your payment will be debited as soon as your order has been processed in the system, which is usually within one working day.
What happens if my payment fails?
If your payment cannot be processed, you will be notified to resolve the issue. You may need to check your payment information or choose a different payment method.
Will I receive an invoice for my purchase?
Yes, a detailed invoice will be sent to you by email and can also be viewed in your user account if you wish.
I have transferred money, but my status has not changed?
Send us an email to info@mr-hanf.de with your transfer confirmation. We will check the matter immediately and get back to you as soon as possible to solve the problem.
What do I do if I have paid by German domestic bank transfer but the status of my order has not changed?
If you have paid with a German domestic bank transfer and have not noticed a change in the status of your order, please take the following steps:

1. check that the recipient name has been spelled correctly.
2. make sure that the payment has been debited from your account

We will look into the matter immediately and get back to you as soon as possible to resolve the issue.

Send us an email to info@mr-hanf.de with your transfer confirmation.

How can I return a product?
To return a product, please contact our support team. Please note that refunds will only be issued for unopened products.
How long does it take until I receive a refund?
Refunds are usually processed within 3 to 5 working days after receipt and inspection of the returned goods.
What do I do if my refund is too small?
First check your return documents. Then contact us with the details to resolve the issue.
Are there any fees for returns?
Cancellation fees only apply if a payment has been booked and we have already had an expense. To cancel unpaid orders, you can simply contact us by email without incurring any fees.
What do I do if my item is damaged or faulty?
Contact us immediately if you have received a damaged or faulty item to arrange a return or exchange. We will send you a free return label. Please take responsibility for checking the parcel when you receive it and make a note of any damaged parcels with the courier.
What do I do if I return an item but do not receive a refund?
If you do not receive a refund after a reasonable period of time, please contact our customer service with your order number and details of your order.
My seeds are not germinating, can I get a refund?
Unfortunately, we cannot offer refunds for seeds that do not germinate. Contact us and we will find a customized solution for you.

How can I contact customer service?
You can reach our customer service team via the contact form on our website, by email or by phone during our business hours.
What are your working hours?
Customer service is available from Monday to Friday from 10:00 to 17:00.
How quickly does your customer service respond?
We endeavor to answer all inquiries within 24 hours.
What can I do if I am unhappy with the customer service?
If you are not satisfied with our service, please contact our support team to discuss your concerns.

Can I cancel my order?
Yes, cancelations can be requested at any time. We understand that circumstances can change and therefore offer the option to cancel orders.
Why are there cancellation fees?
Charging a cancellation fee of €7 for orders that have already been paid for is necessary to cover the costs incurred through transaction processing, reversals, stock corrections and administrative work. Every order triggers a process that ties up resources - from payment processing to warehouse management. If an order is canceled, these processes have to be reversed, which incurs further costs.
Under what conditions can I cancel free of charge?
Unpaid orders for which payment has not yet been made can be canceled free of charge at any time. This service is part of our commitment to customer satisfaction and flexibility before the final purchase decision is made.
What happens if my order cannot be fulfilled?
If for any reason we are unable to fulfill your order - for example, if the delivery time is unexpectedly more than 10 working days - you will not incur any cancellation fees. In such cases, we will take responsibility and ensure that you are not charged for our inability to fulfill your order.
What do I do if I want to cancel my order?
To request a cancellation, please contact our customer service team as soon as possible. We are here to help you through the process and make all the necessary steps as smooth as possible.