Submit a claim
Submit a complaint
Having an issue with your order? No need to worry—we’ll assist you quickly and easily. Please use the form below to submit your complaint.
Here’s how it works
Identify order
Enter your order number and the corresponding email address. We will automatically verify whether the order exists and is associated with you.
Select products
Select the affected products and describe the issue. For seeds we ask you to provide additional details regarding the germination method.
Upload photos
Upload up to 5 photos (JPG, PNG, WebP, HEIC, max. 10 MB per image) documenting the issue.
Submit & Confirmation
After submitting, you will receive a confirmation email. Our team will get back to you as quickly as possible.
Notes on seed complaints
Cannabis seeds are a natural product. Germination ability depends heavily on the method used and the environmental conditions. To assess your complaint fairly, we need the following information:
Which method did you use? (e.g. glass of water, damp paper towel, directly in soil)
At what room temperature did you germinate?
How many days did you wait?
How did you store the seeds before germination?
What you can expect
Fast processing
Usually within 1–3 business days.
Fair solution
Replacement delivery, credit, or refund.
Transparent communication
Informed by email about every step.
Requirements
- Your order must already have been shipped
- A maximum of 3 complaints per order is possible
- Photos increase the chance of fast processing
- Live plants are excluded from complaints
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